Safety at Zila Africa

Driver Verification

Every driver who wishes to operate on the Zila platform must undergo a verification process before being approved. Drivers are required to provide:

• Government-issued identification.
• A valid driver's license.
• Driver's license photographs (front and back).
• A recent profile photograph.
• Vehicle registration details.
• Vehicle photographs, including front, rear, left side, right side, front interior, and rear interior views.
• Additional verification documents where required.

Driver accounts remain inactive until all required information has been reviewed and approved by Zila.

Passenger Verification

To improve accountability and safety, passengers must also complete identity verification before requesting trips. Verification may include the submission of government-issued identification, profile photographs, and additional Know Your Customer (KYC) documentation.

Passenger verification helps create a safer environment for both passengers and drivers and assists with fraud prevention and incident investigations.

Trip Tracking

Every trip booked through Zila is digitally recorded. Information maintained may include:

• Driver information.
• Passenger information.
• Vehicle information.
• Pickup location.
• Destination location.
• Trip route.
• Trip duration.
• Date and time of travel.

This information helps improve safety, resolve disputes, investigate incidents, and support legal obligations where required.

GPS Location Services

Zila uses GPS technology to improve safety and service quality.

During active trips:

• Passengers can view the driver's location.
• Drivers can navigate to passenger pickup locations.
• Drivers can navigate to passenger destinations.
• Trip routes may be recorded for safety and operational purposes.

GPS tracking helps improve accountability and supports emergency response when necessary.

Safe Driving Standards

Drivers using Zila are expected to maintain the highest standards of safety and professionalism.

Drivers must:

• Obey all traffic laws and regulations.
• Operate roadworthy vehicles.
• Drive responsibly and safely.
• Treat passengers respectfully.
• Refrain from distracted driving.
• Never operate a vehicle while under the influence of alcohol, drugs, or any substance that may impair driving ability.

Unsafe driving behavior may result in suspension or permanent removal from the platform.

Respectful Conduct

Zila maintains a zero-tolerance approach toward inappropriate conduct.

Passengers and drivers must not:

• Harass other users.
• Threaten or intimidate others.
• Engage in discriminatory conduct.
• Use abusive or offensive language.
• Commit acts of violence.
• Engage in unlawful activities.

Users who violate these standards may have their accounts suspended or permanently terminated.

Emergency Situations

If an emergency occurs during a trip, users should immediately contact local emergency services.

Examples include:

• Medical emergencies.
• Vehicle accidents.
• Criminal activity.
• Immediate threats to personal safety.

Where appropriate and legally permitted, Zila may cooperate with emergency responders and law enforcement authorities.

Reporting Safety Concerns

Users are encouraged to report safety concerns as soon as possible.

Examples of reportable concerns include:

• Dangerous driving.
• Harassment.
• Threatening behavior.
• Fraudulent activity.
• Vehicle safety issues.
• Criminal conduct.

Reports can be submitted through the Zila application, website, or customer support channels. All reports are reviewed and may result in investigation and appropriate action.

Data Security and Privacy

Zila takes reasonable measures to protect personal information and trip-related data. Verification documents, trip information, and user records are stored securely and accessed only when necessary for legitimate operational, safety, legal, or regulatory purposes.

Cooperation with Authorities

Where required by law or necessary to protect public safety, Zila may cooperate with law enforcement agencies, courts, regulators, and authorized authorities by providing information relevant to investigations or legal proceedings.

Our Commitment

Zila is committed to continuously improving safety through technology, user verification, trip monitoring, fraud prevention measures, education, and responsible platform management. While no transportation service can eliminate all risks, we work every day to create a safer experience for everyone who uses Zila.

By using the Zila platform, you agree to act responsibly, comply with applicable laws, respect other users, and contribute to maintaining a safe and secure transportation community.