Delete your passenger account

Delete in the Zila app

1. Sign in to your Zila passenger account.
2. Open Account.
3. Select Delete account and read the confirmation.
4. Select Delete to confirm.

Deletion is permanent. You will lose access to this account. Uninstalling the app alone does not delete your account.

Request deletion without the app

Email privacy@zila.africa with the subject Delete my Zila passenger account. Include your account name and registered phone number with country code so support can locate your account.

Zila may need to verify account ownership before processing your request. Do not send your password, one-time verification codes, card details, or identity documents in this initial email.

This opens your email app. Send the email to submit your request; opening this page or selecting the link does not delete your account. If no email app opens, send the request manually to the address above.

What happens to your data?

Deletion removes your active account and associated profile records. This includes your passenger profile. Request deletion of associated personal data in your email as well.

Some records may be retained for legal obligations, financial reconciliation, fraud prevention, investigations, or disputes, as described in the Zila Privacy Policy. Zila currently also keeps a deregistration record containing account role, name, country, and phone number.

The Privacy Policy does not specify a fixed retention period for these records. Contact privacy@zila.africa for the retention period and exceptions applicable to your request.