Contact Us

Get in Touch with Zila Africa

At Zila Africa, we value every passenger, driver, business partner, investor, and community member. Whether you need assistance, have a question, want to partner with us, report a safety concern, or learn more about our services, our team is ready to help.

We are committed to providing professional, responsive, and customer-focused support across all our operations.

How We Can Help

Customer Support

support@zila.africa

For general inquiries, account issues, trip-related concerns, technical support, and platform guidance:

  • Passenger account assistance
  • Driver account assistance
  • Trip inquiries
  • Payment issues
  • Technical and application support
  • General information

Safety Support

safety@zila.africa

Safety remains our highest priority. Report any issue affecting the safety of passengers or drivers:

  • Unsafe driving
  • Harassment or threatening behavior
  • Fraudulent activity
  • Vehicle safety concerns
  • Identity concerns
  • Criminal or emergency-related incidents

Privacy and Data Protection

privacy@zila.africa

For questions regarding your personal information and privacy rights:

  • Personal information requests
  • Data correction requests
  • Data deletion requests
  • Privacy concerns
  • Information security inquiries

Legal Department

legal@zila.africa

For legal notices, regulatory matters, and formal legal correspondence:

  • Legal notices
  • Regulatory compliance
  • Contractual matters
  • Intellectual property
  • Corporate legal inquiries

Business Partnerships

partnerships@zila.africa

We welcome opportunities to collaborate with businesses, government institutions, and investors:

  • Corporate transportation solutions
  • Government mobility projects
  • Technology partnerships and strategic alliances
  • Tourism transportation services
  • Fleet partnerships
  • Investment opportunities

Driver Support

drivers@zila.africa

For existing drivers or those interested in becoming a Zila driver:

  • Driver registration
  • Vehicle verification
  • Account activation
  • Earnings inquiries
  • Driver compliance support
  • Driver training and onboarding

Media and Public Relations

media@zila.africa

For media interviews, press releases, and communications opportunities:

  • Press interviews
  • Company announcements
  • Public relations requests
  • Industry commentary
  • Brand partnerships

Corporate Headquarters

Zila Africa — A Subsidiary of Green Ocean
Head Office: Gaborone, Botswana
Website: zila.africa

Operating Hours

Customer Support

Monday – Friday, 08:00 – 17:00.

Safety Support

Safety reports may be submitted 24 hours a day through our digital channels.

Driver and Passenger Support

Support requests submitted outside normal business hours will be responded to as soon as possible during the next business period.

Send Us a Message

We welcome your questions, suggestions, feedback, and ideas. Whether you are a passenger looking for assistance, a driver seeking support, a business exploring partnership opportunities, or an investor interested in our vision, we would love to hear from you.

Please include the following information when contacting us:

  • Full Name
  • Email Address
  • Phone Number
  • Subject
  • Detailed Message

This helps us respond to your inquiry more efficiently.

Why Contact Zila Africa?

Our team can assist with:

  • Passenger Support
  • Driver Support
  • Trip Assistance
  • Account Verification
  • Safety Reports
  • Business Partnerships
  • Corporate Transportation Solutions
  • Media Inquiries
  • Investor Relations
  • Privacy Requests
  • Legal Matters
  • Technical Support

We Are Here to Help

At Zila Africa, we believe transportation is about more than moving people from one location to another. It is about connecting communities, creating opportunities, and building a smarter future for Africa. We appreciate your interest in Zila Africa and look forward to assisting you.

Zila Africa — Get there. Together.