Zila Africa Privacy Policy

1.Who We Are

Zila is a technology platform that connects passengers seeking transportation services with independent drivers who provide transportation services. To facilitate these services safely, securely, and efficiently, we collect and process certain personal information from passengers, drivers, website visitors, and other users of our Platform.

2.Information We Collect

We may collect, receive, store, and process the following categories of information:

Personal Identification Information

• Full name
• Date of birth
• Gender (where permitted by law)
• National identity number
• Passport number
• Driver's license information
• Profile photograph
• Signature (where applicable)

Contact Information

• Mobile phone number
• Email address
• Residential address
• Postal address
• Emergency contact information

Driver Information

Drivers may be required to provide:

• Driver's license details
• Driver's license photographs (front and back)
• Vehicle registration information
• Vehicle photographs
• Vehicle make, model, year, and color
• Insurance information (where required)
• Professional permits or operating licenses (where applicable)

Passenger Information

Passengers may be required to provide:

• Government-issued identification
• Profile photograph
• Verification documents
• Additional KYC information requested by Zila

Location Information

We collect location information including:

• GPS location
• Pickup locations
• Destination locations
• Route information
• Trip history
• Device location data

Location information may be collected when the application is open, running in the background, or actively facilitating a trip.

Payment Information

We may collect:

• Payment method details
• Transaction records
• Payment history
• Billing information
• Mobile money transaction information
• Bank account information where necessary

For security reasons, payment card information may be processed by authorized third-party payment providers.

Communications Information

We may collect information relating to:

• Messages exchanged through the Platform
• Calls made through the Platform
• Customer support communications
• Feedback and reviews
• Complaint submissions

Device and Technical Information

We may collect:

• Device identifiers
• IP addresses
• Mobile network information
• Operating system information
• Browser information
• App version information
• Device type
• Usage analytics

3.How We Collect Information

We collect information:

• Directly from users during registration.
• When users update their profiles.
• When users upload documents.
• During identity verification processes.
• Through GPS and location services.
• Through interactions with the Platform.
• Through customer support interactions.
• Through cookies and similar technologies.
• From third-party verification and fraud prevention services.
• From payment service providers.

4.Why We Collect Information

We use personal information to:

• Create and manage user accounts.
• Verify identities.
• Complete KYC requirements.
• Facilitate transportation services.
• Match passengers with drivers.
• Process payments.
• Calculate fares and commissions.
• Improve user safety.
• Prevent fraud and criminal activity.
• Conduct investigations.
• Provide customer support.
• Monitor service quality.
• Communicate service updates.
• Improve Platform performance.
• Comply with legal and regulatory obligations.
• Enforce our Terms and Conditions.

5.Location Data and GPS Tracking

Because Zila provides transportation-related services, location information is essential to our operations.

Passengers agree that:

• Their pickup locations will be shared with drivers.
• Their destination information will be shared with drivers.
• Trip routes may be recorded.

Drivers agree that:

• Their location may be visible to passengers during active trips.
• Their location may be used to match ride requests.
• Trip routes and driving activity may be recorded.

Location information may also be used for safety investigations, fraud prevention, dispute resolution, and legal compliance.

6.User Safety and Security

To improve safety, Zila maintains records relating to:

• User identities.
• Driver information.
• Vehicle information.
• Passenger information.
• Trip histories.
• GPS location records.
• Communication logs.
• Verification documents.

These records help us investigate complaints, prevent fraud, assist law enforcement where legally required, and improve safety for all users.

7.Sharing of Information

We may share personal information with:

Other Users

Drivers may receive:

• Passenger first name.
• Pickup location.
• Destination information.
• Communication details necessary to complete trips.

Passengers may receive:

• Driver name.
• Driver profile photograph.
• Vehicle information.
• Vehicle registration number.
• Driver location during active trips.

Service Providers

We may share information with trusted service providers including:

• Payment processors.
• Cloud hosting providers.
• Customer support providers.
• Identity verification providers.
• Analytics providers.
• Security and fraud prevention providers.

Regulatory Authorities and Law Enforcement

We may disclose information where required by law or where we reasonably believe disclosure is necessary to:

• Comply with legal obligations.
• Respond to lawful requests.
• Investigate criminal activity.
• Protect public safety.
• Enforce our rights.

Business Transfers

If Zila undergoes a merger, acquisition, restructuring, financing transaction, or sale of assets, personal information may be transferred as part of that transaction.

8.Data Retention

We retain personal information for as long as necessary to:

• Provide services.
• Comply with legal obligations.
• Resolve disputes.
• Prevent fraud.
• Conduct investigations.
• Enforce agreements.

Certain records, including trip histories, verification documents, and financial records, may be retained for extended periods where required by law or legitimate business purposes.

9.Data Security

We implement reasonable technical, administrative, and organizational measures designed to protect personal information against:

• Unauthorized access.
• Unauthorized disclosure.
• Loss.
• Theft.
• Alteration.
• Destruction.

Security measures may include:

• Encryption.
• Secure servers.
• Access controls.
• Authentication systems.
• Security monitoring.

However, no internet-based service can guarantee absolute security, and users acknowledge that they provide information at their own risk.

10.Cookies and Tracking Technologies

Our website and applications may use cookies, pixels, SDKs, and similar technologies to:

• Remember user preferences.
• Improve functionality.
• Analyze usage.
• Enhance security.
• Support marketing activities.

Users may adjust browser settings to manage cookies; however, some features may not function properly if cookies are disabled.

11.User Rights

Subject to applicable laws, users may have rights to:

• Access their personal information.
• Correct inaccurate information.
• Update personal information.
• Request deletion of information.
• Restrict certain processing activities.
• Object to certain processing activities.
• Withdraw consent where applicable.

Requests may be submitted through the contact information provided below.

We may require identity verification before fulfilling requests.

12.Children's Privacy

The Platform is not intended for individuals under eighteen (18) years of age or the minimum legal age required in the applicable jurisdiction. We do not knowingly collect personal information from minors. If we become aware that information has been collected from a minor without appropriate authorization, we may delete that information and terminate the associated account.

13.International Data Transfers

Personal information may be processed, stored, or transferred to servers and service providers located in countries outside the user's country of residence. By using the Platform, users consent to such transfers, subject to applicable legal requirements.

14.Third-Party Services

The Platform may integrate with third-party services including:

• Mapping providers.
• Payment processors.
• Mobile money providers.
• Identity verification providers.
• Analytics providers.

These third parties may have their own privacy policies and practices. Zila is not responsible for the privacy practices of third-party services.

15.Changes to This Privacy Policy

Zila reserves the right to amend, modify, or update this Privacy Policy at any time. Updated versions will be published on the Platform. Continued use of the Platform after publication of an updated Privacy Policy constitutes acceptance of the revised policy.

16.Contact Us

If you have questions, concerns, requests, or complaints relating to this Privacy Policy or the handling of your personal information, please contact us through the contact details published on the Zila website.

✓Consent

By creating an account, accessing the Platform, requesting or providing transportation services, uploading documents, or otherwise using Zila, you acknowledge that you have read, understood, and agreed to this Privacy Policy and consent to the collection, processing, storage, use, and disclosure of your personal information as described herein.